RETURN POLICY
At Nyz Shop, we value your satisfaction and strive to provide you with the best shopping experience. While our products are delicate in nature, we understand that errors or defects may occur. Please review our return policy below to ensure a smooth and hassle-free return process:
1. Eligibility for Returns:
- Returns are accepted only in the case of an error with your order or a defect with your product.
- Errors include receiving the wrong item, while defects include tarnished products, broken items, or missing pieces.
- Please notify us within 7 days of receiving the product to initiate the return process.
2. Reporting Damaged Products:
- Customers should report any damage within a specified timeframe (e.g., 3 days) and provide supporting evidence such as photos.
- This allows us to assess the situation and determine whether the damage was due to a manufacturing defect or customer mishandling.
3. Return Process:
- To initiate a return, customers should send an email to help@nyzaccessoryshop, including their name, order number, and specifics on the products to be returned.
- Once we receive the email, we will review the request and email a UPS shipping label for the return.
- Customers can then print the label and return the order to their local UPS store.
- We will handle the shipping process in this case.
4. Lost in Transit:
- If an order is marked as "in transit" but has not been received, we will either issue a refund or reissue the order based on item availability.
- If the order has been idle for longer than 14 business days, please contact us to open a case.
5. Delivered but Not Received:
- If an order is marked as "delivered" but has not been received, we recommend contacting the local UPS store and investigating the issue.
- Once a case is opened with the UPS store, please send us an email with the details.
- We will reissue the order or issue a refund based on item availability.
6. Final Sale Items:
- Please note that sale items, body jewelry, and nose cuffs are considered final sale and are not eligible for returns or exchanges.
7. Customer Service:
- We are committed to your satisfaction, and our customer service team is well-trained and responsive.
- If you have any questions or concerns regarding returns, please reach out to us at help@nyzaccessoryshop.
8. Refund Process:
- Refunds will be issued immediately upon approval of the return.
- Please allow 2-5 business days for the refund to appear in your bank account.
We hope this return policy provides clarity and reassurance regarding our commitment to customer satisfaction. If you have any further questions or require assistance, please do not hesitate to contact us. We are here to help!
Note: This return policy is subject to change at the discretion of Nyz Shop. Please refer to our website or contact us directly for the most up-to-date policy.
1. Eligibility for Returns:
- Returns are accepted only in the case of an error with your order or a defect with your product.
- Errors include receiving the wrong item, while defects include tarnished products, broken items, or missing pieces.
- Please notify us within 7 days of receiving the product to initiate the return process.
2. Reporting Damaged Products:
- Customers should report any damage within a specified timeframe (e.g., 3 days) and provide supporting evidence such as photos.
- This allows us to assess the situation and determine whether the damage was due to a manufacturing defect or customer mishandling.
3. Return Process:
- To initiate a return, customers should send an email to help@nyzaccessoryshop, including their name, order number, and specifics on the products to be returned.
- Once we receive the email, we will review the request and email a UPS shipping label for the return.
- Customers can then print the label and return the order to their local UPS store.
- We will handle the shipping process in this case.
4. Lost in Transit:
- If an order is marked as "in transit" but has not been received, we will either issue a refund or reissue the order based on item availability.
- If the order has been idle for longer than 14 business days, please contact us to open a case.
5. Delivered but Not Received:
- If an order is marked as "delivered" but has not been received, we recommend contacting the local UPS store and investigating the issue.
- Once a case is opened with the UPS store, please send us an email with the details.
- We will reissue the order or issue a refund based on item availability.
6. Final Sale Items:
- Please note that sale items, body jewelry, and nose cuffs are considered final sale and are not eligible for returns or exchanges.
7. Customer Service:
- We are committed to your satisfaction, and our customer service team is well-trained and responsive.
- If you have any questions or concerns regarding returns, please reach out to us at help@nyzaccessoryshop.
8. Refund Process:
- Refunds will be issued immediately upon approval of the return.
- Please allow 2-5 business days for the refund to appear in your bank account.
We hope this return policy provides clarity and reassurance regarding our commitment to customer satisfaction. If you have any further questions or require assistance, please do not hesitate to contact us. We are here to help!
Note: This return policy is subject to change at the discretion of Nyz Shop. Please refer to our website or contact us directly for the most up-to-date policy.